PRIVACY STATEMENT
Non nonsense and sensible policies are in place
Privacy Policy
Sensible and no nonsense
Our Policy Covers
We respect your privacy and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
• Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
• What information we hold
When you contact us by email, we collect your name, email address, phone number, and the company you work for, if you’ve given them to us.
When you buy something, we collect your name, email address, phone number, and a delivery address.
If you do business with us, we collect your business name and bank details and keep records of the invoices we send you and the payments you make.
All sales and purchases are processed by Sage and Stripe and we never have access to your credit card information.
• Where we store your information
When we do business, we store your information in Microsoft Excel (ledger and logs), Sage (our accounts software) and Microsoft Outlook (emails). We chose these systems partly for their commitment to security.
• What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
• Who’s responsible for your information at our company
Brian Main, our General Manager, is responsible for the security of your information. You can contact him by email (bmain{at}neradio.co.uk) or by phone on +44 (0)191 2621221. If, for any reason, you are unhappy with the response and/or wish to make a complaint please contact Brian Main in writing (letter/email). All complaints are taken seriously and will be dealt with in confidence.
• Who has access to information about you
When we store information on our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
• The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. The computers we use are all protected with firewalls and antivirus software with any data storage areas password protected.
• How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use Google Analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.
We require your account and contact information when you hire, buy or have something serviced.